Shipping policy

SHIPPING & RETURN POLICY

Processing Times Noira ships orders once per week on Mondays. Orders placed by Sunday at 11:59 PM Eastern Time are scheduled to ship in the next Monday shipping batch. Orders placed after this cutoff are scheduled to ship the following Monday. If Monday falls on a holiday, dispatch may move to the next business day. You will receive a tracking email once your order has shipped. Delivery estimates begin after dispatch, not when your order is placed.

Please note that processing and shipping timeframes are estimates and are not guaranteed. Delivery may be affected by weather, third-party courier delays, or high-volume periods such as Black Friday, Cyber Monday, and the holiday season.

You will receive a tracking number once your order has shipped. Noira is not responsible for lost or stolen packages once accepted by the carrier, unless you have purchased Premium Shipping Protection. It is your responsibility to provide a complete and accurate shipping address. Packages returned due to an incorrect address may be reshipped once additional shipping costs are paid.

Shipping Methods All shipping methods follow our once-weekly Monday dispatch schedule and Sunday 11:59 PM Eastern Time cutoff. Shipping speeds refer to transit time after dispatch, not order processing time. Express shipping, if available at checkout, does not move your order ahead of the next weekly shipping batch. Available shipping methods and charges are displayed at checkout.

  • Express Shipping: Estimated delivery within 1–2 business days after dispatch; the weekly shipping schedule still applies
  • Standard Shipping: Estimated delivery within 3–5 business days after dispatch

Premium Shipping Protection Noira offers Premium Shipping Protection covering lost, stolen, and damaged packages. Without this coverage, Noira assumes no liability for packages lost, stolen, or damaged during transit. All claims must be submitted within 7 days of the delivery date or the date the package was marked as delivered. To file a claim, email us at support@bynoira.co. Noira reserves the right to determine claim eligibility at our sole discretion.

Returns All Noira sales are final. Returns are not accepted on any of our products.

Order Cancellations & Modifications

  • Orders may be cancelled within 30 minutes of placement, provided processing has not yet begun.
  • Address changes or item modifications may be requested before the order enters processing.
  • Once processing has begun, orders cannot be cancelled or modified.
  • No cancellations or modifications are permitted during active sale or promotional periods. All sale orders are final upon submission.

Damaged or Incorrect Items Please inspect your Noira order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 7 calendar days of delivery. To process your claim, please provide:

  • Clear photos of the damaged or incorrect items
  • Photos of the outer packaging and shipping label

Claims submitted after 7 days or without sufficient documentation may not be eligible for a replacement or resolution.

Refunds & Replacements Noira does not issue refunds on orders that have been processed and shipped. If your order is confirmed lost, damaged, or stolen in transit, we will provide a free replacement once your claim has been reviewed and approved. In cases where a replacement is unavailable, store credit may be issued at our discretion.

Discounts & Promotional Codes

  • Discount and promotional codes cannot be combined during sale events.
  • Only one discount or promotional code may be applied per transaction.
  • Codes cannot be applied retroactively to past or future orders outside the active promotion window.

Price Adjustments Noira does not offer price adjustments. All prices are final at the time of purchase. If an item goes on sale after your order is placed, we are unable to apply sale pricing or refund the difference.

Subscriptions Noira subscriptions are fully self-managed through the "Manage Subscription" link sent to you by email when your subscription begins. From your portal, you can swap products, reschedule or skip shipments, and update billing and shipping details.

  • Subscription orders cannot be cancelled after they have been processed or shipped.
  • Cancellations must be submitted at least 5 days before your next scheduled order date.
  • Delivery cadences vary between 30, 60, and 90 days. To adjust or sync delivery dates, use your subscription portal link.