Refund policy

RETURN & REFUND POLICY

All Sales Are Final All Noira purchases are final. We do not accept returns or exchanges on any of our products. Please review your order carefully before completing your purchase.

No Refunds on Processed & Shipped Orders Once an order has been processed and shipped, Noira does not issue refunds. We encourage you to reach out to us before your order enters processing if you have any concerns.

Order Cancellations & Modifications

  • Orders may be cancelled within 30 minutes of placement, provided they have not yet entered processing.
  • Modifications such as address changes or item adjustments may be requested before processing begins.
  • Once an order has entered processing, it cannot be cancelled or modified.
  • No cancellations or modifications are permitted during active sale or promotional periods. All sale orders are final upon submission.

Damaged or Incorrect Items Please inspect your Noira order immediately upon delivery. If you receive a defective, damaged, or incorrect item, you must contact us within 7 calendar days of delivery. To process your claim, please provide:

  • Clear photos of the damaged or incorrect items
  • Photos of the outer packaging and shipping label

Claims submitted after 7 days or without sufficient photo documentation may not be eligible for a replacement or resolution.

Lost, Stolen, or Damaged in Transit If your order is confirmed lost, stolen, or damaged during transit, Noira will provide a free replacement once your claim has been reviewed and approved — provided you have purchased Premium Shipping Protection. Without Premium Shipping Protection, Noira assumes no liability for packages lost, stolen, or damaged after being accepted by the carrier.

In cases where a replacement is unavailable, store credit may be issued at our discretion.

Discounts & Promotional Codes

  • Discount and promotional codes cannot be combined during sale events.
  • Only one discount or promotional code may be applied per transaction.
  • Codes cannot be applied retroactively to past or future orders.

Price Adjustments Noira does not offer price adjustments. All prices are final at the time of purchase. We are unable to apply sale pricing or refund price differences after an order has been placed.

Contact Us If you have questions about your order or need to submit a claim, please contact our team at support@bynoira.co. We're happy to help.